Customer Service Associate

The Customer Service Associate is responsible for delivering friendly, courteous service to all customers visiting the store, presenting a positive image in person as well as on the phone, and maintaining the merchandising standards of the front end.  Customer Service Associates must have a strong knowledge base of Gander Outdoors’ products and the outdoor lifestyle to fully assist in customer questions and facilitate a positive checkout experience. 

Essential Functions:

• Drive the business to success by delivering metrics and achieving success on the Leaderboard.
• Facilitate a positive checkout experience.
• Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.
• Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.
• Involvement in the community to promote the brand and stay informed concerning competitors.
• Demonstrate safe practices and procedures in store by adhering to company standards.
• Re-ticket merchandise to ensure accuracy
• Ensure firearms are properly handled during the check in process at the front of the store.
• Ensure federal, state and local compliance to protect the store’s FFL and adhere to company policy on the handling and inventory of firearms.

Non-Essential Functions:

• Complete other duties as assigned.

Education/Years of Experience:

• High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience. 
• Must be a minimum of 17 years of age.

Other Qualifications:

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
• Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.
• Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.
• Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.
• Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.
• Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.
• Ability for infrequent overnight travel.
• May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.

Gander Outdoors is committed to a diverse and inclusive work environment.

***With Rights Come Responsibility.***

****Gander Outdoors is a responsible licensed federal firearms seller.****