• Range Instructor

    Posted Date 4 weeks ago(5/29/2018 5:06 PM)
    Job ID
    # Positions
    US-WI-De Forest (Madison)
    775 - Operations - Other
  • Summary

    The Range Instructor is responsible for the customer experience in their department of the store and is the subject matter expert in their category.  This includes delivering friendly, courteous service while organizing, teaching, evaluating, and monitoring all customers in simulators, classes, and live ranges.



    Essential Functions:

    • Operate the AFS * Range facility ensuring compliance with OSHA and/or EPA standards and regulations.
    • Work with supervisor to plan, organize, and facilitate all training curriculum.
    • Train, lead, and exemplify firearms safety throughout all job duties.
    • Use product and sales training as a lever to give industry-leading customer service.
    • Demonstrate safe practices and procedures in store by adhering to company standards.
    • Assist in all aspects of accounting, operations, compliance, and shrink and profitability through the highest standards of integrity and ethics in all departments.
    • Ensure federal, state and local compliance to protect the store’s FFL and adhere to company policy on the handling and inventory of firearms.


    Non-Essential Functions:

    • Complete other duties as assigned.


    Key Results Expected from this Position:

    • Sales Revenue: Deliver knowledgeable customer service to every customer. Participate in training to enhance overall business knowledge.
    • EBITA Performance: Awareness towards role in operational process, compliance, and shrink awareness.
    • Customer Service: Deliver an exceptional customer service experience to every customer every time. Offer company related offers in every situation.
    • Associate Engagement: Be a team player.


    Education/Years of Experience:

    • 2+ years of retail experience or equivalent combination of education and experience.
    • NRA Range Safety Officer Certified [REQUIRED]



    Other Qualifications:


    • Must be 21 years of age.
    • Comfortable around firearms.
    • Ability to stand for 8 hours.              
    • Ability to teach in front of students following a set curriculum.
    • Passion for the outdoors with previous retail experience a plus.
    • Outstanding communication skills with an orientation to great customer service.
    • Desire to work in a fast-paced, dynamic atmosphere.
    • Ability to offer all company related products, warranties and services.
    • Ability to work a flexible schedule to meet the needs of the business. Includes nights, weekends and holidays.
    • Demonstrates ethical and honest behavior in day to day interactions and business decisions.
    • Computer skills to effectively maneuver in a Windows based environment.
    • Must be flexible and able to react to the needs of the business.
    • Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs



    Gander Outdoors is committed to a diverse and inclusive work environment.

    ***With Rights Come Responsibility.***

    ****Gander Outdoors is a responsible licensed federal firearms seller.****

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